ITS Service Catalog

Requesting Software Support

To request the installation of software on any College owned/managed computer, please complete the EGS Software Installation Request form: Software Installation Request

For issues with software errors or updates, please call or email the Helpdesk x4357 (helpdesk@tri-c.edu).

Software Center

There are pre-packaged software titles available to install on-demand on administrative (faculty/staff) office computers:

1. Open the "Tri-C Resources" shortcut on your Desktop.
2. Scroll down and launch "Software Center".
3. Listed on the "Available Software tab" are titles not yet installed on your computer, and are available for you to install. Choose a title and click on "Install".
4. Follow any prompts that pop up during the procedure.
5. The "Installation Status" tab shows the progress and status of the installation.
6. The "Installed Software" tab shows software tha was previously installed.
7. You can view the "Options" tab for additional available information.

Image Content

Images capture the state of a computer after all necessary applications, updates and configurations have been installed, making it easier to deploy and manage software on multiple devices. Approved Images and Licensed Software are managed and deployed by the ITS Endpoint Services team. The current software content of these images are available for information purpose on the the links listed below:

Windows 10 core image (deployed on Administrative (faculty/staff) and Academic (student) computers)

Apple OSX core image (deployed on iMacs, Probooks, etc)

WCED core image  image (deployed on Workforce and Economic Development lab computers)