ITS Service Catalog

Helpdesk & Online Technical Support (call 216-987-4357)

Information Technology Services (ITS) at Cuyahoga Community College

ITS is the trusted advisor and steward for the embedded base of information technology infrastructure at the College.  ITS provides end-user service and support, software application development and administration, data networks and connectivity, data center management, telecommunications management, IT security and IT project management. You can learn more about ITS on the About Us page in this catalog.

Here are some of the most common reasons to call the Help Desk:

• I am unable to log into my Tri-C space
• I cannot log into the network
• I forgot my password
• My account is locked
• I can't access my email
• I can't access my course's online site
• I am having issues within my course's online site
• I need to set up Guest WiFi

Please note that the Help Desk cannot perform a password reset via email. For password changes or resets:

• Go to Password Change or Reset Request.
• Follow the procedure that is displayed on the page. If you still cannot login, then please call the Helpdesk at 216-987-4357 (HELP).

General Information

• Emergency Closing
• Technology Resources Policies and Procedures
• my Tri-C space
• Wireless Access

Student Information

• Blackboard Learn
• D2L's Brightspace for Students
• Student Email with Office 365
• Student Login Frequently Answered Questions
• Printing
• Learning Commons: Student Services

Faculty Specific Information

• Faculty Central: Leadership, Enrichment and Development

Faculty and Staff Information

• Banner
• D2L's Brightspace for Faculty
• College-owned computers, devices and associated technology
• Employee Email with Office 365
• Employee Login Frequently Answered Questions
• Phones and Voicemail
• Printing
• Remote Access
• Who to call for issues with a College-owned computer or device