Tri-c

ITS Service Catalog

Phones and Voicemail

Network Services provides phones and voicemail for faculty and staff.  Because phone and computer moves, add, and changes occur frequently and often require phone and network wiring customizations, please reach out to ITS using the Technology Move, Add, Change form (TMAC) to initiate a change or request for phones or voicemail.  Network Services also provides advanced call tree, call waiting, forwarding, and other custom services through our Cisco Unified Communications infrastructure.  To request custom services, please call the Helpdesk at 216-987-4357 or email helpdesk@tri-c.edu to open a request.

How can I change the extension or name on my office phone?

Complete a Technology Move, Add, Change form (TMAC) form. Go to my Tri-C space > My Work Tools tab > Getting It Done channel > Forms > Information Tech. Services or click here to navigate directly to the form.

How can I find an employee's phone number?

  • Use the Online Phone Directory to search by first name, last name, faculty name or department
  • Access our Speech Connect service - (800)954-8742, select option #6; you can select by name or department. Within the college dial ext. 3330. The local number to dial directly to the service is (216) 987-3330.
  • Use the Address book in Outlook

How do I reset my voicemail password/PIN?

While on a Tri-C computer on a campus, or when using Remote Access (VPN and VDI), please visit the voicemail password reset link (if you receive an error after clicking this link, please reload the page), enter your network credentials, and click on Messaging Assistant, Passwords, Change PIN.

How do I check my voicemail when I’m away from my desk?

  1. Dial extension 4333 (or dial 216-987-4333 from an outside line)
  2. Press *
  3. Enter your ID (telephone extension)
  4. Press #
  5. Enter your PIN (password)
  6. Press #
  7. Follow the prompts.

How do I change my voicemail PIN?

You will get a voice message prompt every 90 days to change your password.  To change it any other time:

  1. Logon to voicemail
  2. Press 4 – 3 – 1
  3. Enter new PIN
  4. Press #
  5. Enter new PIN again to confirm
  6. Press #.

Password constraints:

  • Minimum of 5 digits
  • No duplicate or sequential numbers
  • Cannot reuse previous PINs.  (The system keeps track of the previous 5 PINS.  If you try to use a previous PIN the system will respond with "invalid PIN.")

How do I pause a voicemail if I’m interrupted while listening to it?

Press 8 to pause or to resume after a pause.

What options are available when I’m listening to a voicemail message:

Press:

1  to Repeat the message 2  to Save the message 3  to Delete the message 5  to change the Volume 7  to Backup (7 seconds) in the current message 8  to Pause or to resume after a pause 9  to Fast-Forward (7 seconds) in the current message

What options are available after I'm finished listening to a voicemail message?

Press:

4   to Reply to the message 5   to Forward the message 6   to Mark as a New message 7   to Reverse 8   to send an E-mail or Fax 9   to hear summary

How can I bypass a person’s voicemail greeting?

Press #.

At a Glance

Eligibility

  • Faculty and Staff