Tri-c

ITS Service Catalog

What is WebEx?

WebEx is an online meeting solution that can be used to communicate via audio, video, chat, and document sharing.  ITS provides WebEx to all faculty and staff to create their own online meetings, to which anyone can be invited.  We look forward to finding new and innovative ways online meetings can work in and out of the classroom.

Who is Eligible?

All faculty and staff can activate WebEx to schedule online meetings.  Anyone can join a meeting if invited or if they receive the details for the meeting, with or without an account.

How do I get started?

Click on this link to activate your account, or the button to the right, labeled "Activate Your WebEx Account!".  When prompted to login to the Tri-C Login Center, enter your S number and network password, just like you are logging into My Tri-C Space.  The Tri-C Login Center knows your intended site, and will send you there after you log in.  The first time you use this link, it will create an account for you, and take you to the login page for the College WebEx portal, at https://tri-c.webex.com.  You will be able to use WebEx immediately!

When you choose to "Log In" at https://tri-c.webex.com, you will be redirected to the Tri-C Login Center page for authentication.

Is Training Available for WebEx?

Online training is now available for all faculty and staff for WebEx!

Please search in TEC for these brand new WebEx online learning videos plus workbooks.  Thank you so much to Learning and Development for creating these online lessons.

  • WEBEX1000 (How to Join a WebEx Meeting)
  • WEBEX1001 (How to Schedule and Host a WebEx Meeting)

In-person training for WebEx is also often available in TEC; check regularly for a session near you!

Upcoming sessions:

  • “WebEx, Tri-C’s New Online Meeting System – Training for Faculty”:  Thursday, June 2nd from 10 – 11:30 am in G205 at the Western Campus
  • "WebEx Introduction and Best Practices Webinar":  Wednesday June 15th  from 1:30-3pm and Thursday, July 14th from 11am-12:30pm by the Metro CLE

For basic documentation and information, please visit the links below.

Recommended Hardware for WebEx

With WebEx at Tri-C, most meetings will require the use of computer audio over the internet, or Voice-over-IP, also know as VoIP.  VoIP works with:

  • Any computer with a microphone, and audio output through speakers or headphones
    • Webcams usually have a microphone
    • USB headsets with a microphone are recommended for the best experience with a computer
  • Any mobile device for which you can install the WebEx mobile app
    • Mobile devices use their internal microphones, but can also be used with headphones and headphones with microphones

The below can all be purchased through My Tri-C Buy, and should work with all Tri-C managed computers.

  • Logitech H390 USB Headset (approx. cost $30)
  • Logitech C920 Webcam (approx. cost $87)
  • Jabra Speak 510 USB Speakerphone for conference tables (approx. cost $133)

If you already have a USB headset, webcam, or other audio/video device that works with your computer, it is likely compatible with WebEx.  For more information on using audio with WebEx, please visit our page for Joining Meetings.

How do I get a free USB headset with microphone?

When activating your WebEx account with the "Activate Your WebEx Account!" button to the right, you can indicate a request for a USB headset with microphone (Logitech H390) for use with any computer.  The intent is to provide a headset to as many of the initial users as possible, but supplies will be limited.  Please allow 1-2 weeks for delivery.

For more information about VoIP with WebEx, please read our other WebEx pages linked in the buttons to the right.

What do you have planned next for WebEx?

ITS is enabling WebEx in phases.  WebEx for faculty and staff for general use is first, and the feedback will be used to provide focus for custom trainging resources.  ITS is working with the Cultural Contextual Elements Subcommittee on Adaptability for the WebEx implementation and development.  Together with the committee, we will be working with student support areas to develop a plan for enabling students to host their own WebEx meetings.

ITS is continually working with multiple areas to develop ways to use WebEx.  Please visit the frequently answered questions page in case your question is already answered, and provide feedback with your ideas for WebEx to webex@tri-c.edu.

How do I get help with WebEx?

WebEx provides excellent support directly to meeting schedulers and participants.  Please use the help links and number within WebEx, also listed below.

Contact Technical Support

(Available 24 hours a day, 7 days a week for Current Customers Only)
Contact:  https://support.webex.com/support/manage-ticket.html
Phone: 

U.S. and Canada Toll-Free 1-866-229-3239 International Toll +1 916-636-9000

For advanced questions pertaining to how WebEx is used at Cuyahoga Community College, please email webex@tri-c.edu.