Tri-c

ITS Service Catalog

Is there training for WebEx?

Online video training is available for all faculty and staff.  Please search in TEC Learn for:

  • WEBEX1000 (How to Join a WebEx Meeting)
  • WEBEX1001 (How to Schedule and Host a WebEx Meeting)

We also recommend faculty visit their local Center for Learning Excellence (requires employee login) for using WebEx for instruction.

How do I get help with WebEx?

WebEx offers excellent technical support to all faculty, staff, and students.

Contact Technical Support

(Available 24 hours a day, 7 days a week for Current Customers Only)
Contact:  https://support.webex.com/support/manage-ticket.html
Phone: 

U.S. and Canada Toll-Free 1-866-229-3239 International Toll +1 916-636-9000

For advanced questions pertaining to how WebEx is used at Cuyahoga Community College, please email webex@tri-c.edu.

How do I schedule a WebEx meeting in Outlook?

The easiest way for most faculty and staff to create a new WebEx meeting is through Outlook, which can integrated with WebEx.  If you have not already, please make sure to activate your Outlook WebEx plugin!

  • Click on the Start Button, then All Programs, then WebEx, then "Enable WebEx Outlook Scheduler".  You will be prompted to sign in to the Tri-C Login Center, and then you will receive confirmation that the installation is complete.  Restart Outlook if it is open.
  • Please also read our one-page document on creating WebEx meetings with Outlook.

How do I provide feedback on WebEx, or talk about a great new way to use WebEx?

ITS would love to hear from you!  Please email your feedback to webex@tri-c.edu.

WebEx Recordings

  • Any WebEx host can record a meeting, and only the host will have access to the recording by default.  Please login to https://tri-c.webex.com, and view your recorded meetings in My Files, My Recordings tab.
  • After deleting a recording, your storage quota may not update until after you go to Deleted Recordings and Empty Trash.
  • ITS reserves the right to remove recordings older than six months.
  • Recordings downloaded from Meeting Center and Personal Rooms are now all in MP4 format.  VLC player may not play all of the video in some cases; please try Windows Media Player or another that plays MP4.
  • MP4 recordings may not contain participant lists or chat logs; please view or share the video directly from WebEx to see these in the recording.
  • If you upload your WebEx MP4 recordings to Mediasite and the video does not continue after a few seconds, please rename the .mp4 to .m2ts and upload again.
  • After stopping a recording, it may be 15 minutes before a recorded meeting is visible for playback.
  • If you need to keep a recording for more than a few weeks, please save your recording to a local or network drive.  The WebEx Network Recording Player is required for playing and converting recordings if they download in the ARF format, and can be downloaded WebEx for personal computers, and found in Software Center, under Tri-C Resources on employee computers if it is not already installed.
  • You can convert recordings to other formats in the Network Recording Player through File -> Convert Format.  If you are prompted to enter credentials when choosing to convert on personal computers, please visit this link for a small download that removes this popup.

I am getting an echo or very loud and painful sound when I connect to audio in a WebEx meeting

We strongly recommend against using computer speakers with audio in WebEx meetings.  The sound from the speakers is picked up by your micrphone, and causes an audio loop, which can often result in a very loud sound that all participants can hear.  Please check out our hardware recommendations on the WebEx for Faculty and Staff main page!

How do I join a meeting by phone?

  • Most WebEx meetings will be with computer or mobile device audio only, also known as Voice-Over-IP, or VoIP.  Dial-in numbers are a special feature and incur costs per minute.  In addition to using a USB headset or webcam for Voice-Over-IP at your computer, almost all smart phones and tablets can also be used to connect with all WebEx meetings with VoIP natively.
  • If you need to create a meeting with a dial-in number, please ask if your department already has a scheduler with this capability.