Tri-c

ITS Service Catalog

Student Login Frequently Answered Questions

Student Network Logins are provided for active students.  Student logins grant access to College computers, My Tri-C Space, wireless networks, and many other resources.

Forget your password?  Click here to request a reset link be sent to your personal email address on file with Tri-C.

Password rules for student logins:

  • Cannot reuse any of your last 5 passwords
  • Password may be changed after 7 days
  • Password must be changed within 120 days
  • Password must be 8 or more characters
  • Password may not contain special characters
  • Password must contain both numbers and letters.

Review the tips for Personal Password Management from Tri-C's Office of Safe and Secure Computing. 

Microsoft also has a free tool to check the strength of your password. Check it now.

Account Lockout Policy:

Five invalid login attempts within 30 minutes will lock your myTri-Cspace account for a duration of 30 minutes.  Call the Help Desk at 216-987-4357 to have your account enabled. 

Change your password:

You can change your myTri-Cspace password by clicking the Change Your Password link on the login page.  It must be at least 7 days since you last changed your password. 

My password suddenly stopped working. What happened?

Your password has probably expired. Passwords must be changed every 120 days for security purposes.

Why am I prompted for a personal email address when I login to myTri-Cspace?

If you need to reset your password to myTri-Cspace, the personal email address provides a secure address to send the password reset information to. It also identifies you as an authentic user.

When will the Help Desk ask me for personal information?

When resetting your password, to verify your identity, you will be asked:

  • Your date of birth
  • The last four digits of your social security number
  • An additional two security questions. They may ask for your address, phone number, or emergency contact information

Why does it take a long time for me to log in to a College computer?

With Windows 10, a complex user profile is created during a login.  There are many factors that contribute to login time.

  • Computer lab classroom computers keep your profile for at least a week, so your first login might be as long as 5-7 minutes, but your second login on the same computer will be under 1 minute
  • Open lab computers clear profiles every few days, so most of the time you are creating a new user profile on login.  This can take 3 minutes on a computer that has been on, and 5-7 minutes for a computer that was just turned on.
  • ITS is reimaging all open lab computers with a special configuration during Summer of 2017 to minimize how much of a profile is created during login.  This configuration reduces logins by approximately 1 minute.

At a Glance

Eligibility

  • Active Students