ITS Service Catalog

Information Technology Services


                                   Campus based, Fast, Dependable

Summary of the services:
Fast Course Software Installs and Updates (licensed)*
Fast Classroom Technology Support
Fast Classroom Audio-Visual Service and Support
•Reliable Blackboard Assistance
•Assistance with College-Provided Software Tools
•After-Hours Technology Call Support
•Knowledgeable and Friendly Service by Trained Technicians

*some restrictions apply

Software Installation Requests

Submit a request

Once approved a technician will contact you within one (1) day for detailed information, licensing and installation media. The technician will communicate the timeline for deployment depending on the complexity of the request. Typically a request can be fulfilled for testing and certification within two (2) days.

How to certify

You will be responsible for testing the deployments functionality within your instructional setting. You will be provided a certification document to sign and return.


After certification the software will be available for use in these locations within two (2) days.

How to request technow services:

Classroom Technology Service

216-987-4257 or ext. 4257

Blackboard Support

216-987-4257 or ext. 4257

After-Hours Technology Customer Care

216-987-HELP or ext. 4357

Learning Commons Support

Visit your Campus LC Support Desk

Order Audio-Visual Equipment Delivery

(requires 24 hours notice)

At a Glance


  • Faculty