ITS Service Catalog

Requesting Software Support

To request the installation of speciifc software titles on any college owned/managed computer, please complete and submit this EGS Software Installation Request form online:   desktopservices/service-requests

For issues with software errors or updates please call or email the Helpdesk x4357 (

Software Center

*This applies to Administartive computers only:

There are pre-packaged software titles available for staff/faculty to install on your Administrtive computers (Thin-Clients excluded) as needed. For example (Cisco Spark, Application Extender, etc.) You can follow these steps:

  1. Open the Tri-C Resources shortcut that should be available on your Desktop.
  2. Scroll down and launch "Software Center".
  3. Listed on the Available Software tab are titles that are not yet installed on your computer and are available for you to select. Choose the one you need and click on "Installed Selected in the lower right corner of the screen.
  4. Follow any prompts that pop up during the procedure.
  5. The "Installation Status" tab shows the progress and status of the installation.
  6. The "Installed Software" tab shows software tha was previously installed.
  7. You cn view the "Options" tab for additional available information.


Image Content

Images capture the state of a computer after all necessary applications, updates and configurations have been installed, making it easier to deploy and manage software on multiple devices. Approved Images and Licensed Software are managed and deployed by the ITS Endpoint Services team. The current software content of these images are available for information purpose on the the links listed below:

Windows 10 core image (deployed on Admin and Academic computers)

Apple OSX core image (deployed on iMacs, Probooks, etc)

WCED core image  image (deployed on Workforce and Economic Development lab computers)

At a Glance


  • Faculty and Staff