Tri-c

ITS Service Catalog

FY 16 - 18 ITS Strategic Plan

#1: Implement Hands-on Tools to Chart Student Progress: Leverage DegreeWorks as the College’s Standard for Student Academic Planning

DegreeWorks (DW) is a powerful web-based tool that guides students through complex degree requirements, thus helping them to reach their completion goals. The system provides students with advising worksheets, the ability to create or change their academic plan, the ability for counselors to create an academic plan with a student, and the ability to review “What If” scenarios. Students are also able to identify critical courses and/or milestones that will affect their path to completion. As an integral component of the One Door Initiative, the DW Transfer Equivalency module will be installed and back catalog information will be stored to ensure that the system is fully operational for all student academic planning needs. Robust training across all functional users will be developed and delivered in support of the new features.

  • Tri-C Strategic Plan Focus Areas Addressed: 1 – Student Completion; 2 – Student Experience
  • AQIP Category Addressed: 2 - Meeting Student & Other Key Stakeholder Needs
  • Timeline: Q1/FY17

#2: Use Technology to Improve Student Engagement: One Door Initiative

Create a unified virtual experience to foster student success and completion while improving engagement with current and prospective students. Leverage Hyland’s OnBase to create “One Record” to provide a faster and more comprehensive student service experience, while also utilizing OnBase to realize operational efficiency gains in graduation petition processing. Leverage Ellucian’s Recruiter to develop and deploy “One Application” to improve the prospective, non-credit, and specialized program student application experience. Serve as a trusted advisor for selecting an Online Catalog application, and support the various One Door task forces with technology as necessary.

Robust training across all functional users will be developed and delivered in support of “One Record”.

  • Tri-C Strategic Plan Focus Areas Addressed: 1 – Student Completion; 2 – Student Experience
  • AQIP Category Addressed: 2 - Meeting Student & Other Key Stakeholder Needs; 4 - Planning and Leading; 5 - Knowledge Management and Resource Stewardship; 6 - Continuous Quality Improvement
  • Timeline: Q1/FY17 

#3:  Enhance Technology Assets College-Wide:  Implement Banner XE

Banner XE is the next generation upgrade to the College’s Enterprise Resource planning (ERP) system. Banner XE is an architectural approach grounded in common principles, standards, and services that supports easier integration, greater business process agility, and a multi-modal user experience. Additional features, such as Student Profile and direct DegreeWorks course registration, are included in this new framework, significantly improving the student experience. Robust training across all functional users will be developed and delivered in support of Banner XE.

  • Tri-C Strategic Plan Focus Area Addressed: 2 – Student Experience
  • AQIP Category Addressed: 2 - Meeting Student & Other Key Stakeholder Needs; 6 - Continuous Quality Improvement
  • Timeline: Q4/FY18 

#4: Facilitate a culture of cybersecurity:  Engage Students, Employees, Faculty, and the Community to increase cybersecurity awareness

Engaging the community, students, and employees in cybersecurity related matters will raise awareness of the importance of and the role that each person plays in reducing the risks of cybersecurity. This knowledge will help each individual protect themselves and their employer through the use of good practices, reducing risk.

Impact on Student Success and Completion: Faculty and students who are knowledgeable on cybersecurity practices are less likely to experience a cybersecurity incident, which distracts them from teaching and learning. Students who are have good cybersecurity awareness and practices are more valuable to employers.

  • Tri-C Strategic Plan Focus Area Addressed: 5 – Transparency, Accountability & Communication
  • AQIP Categories Addressed: 2 - Meeting Student and Other Key Stakeholder Needs; 4 - Planning and Leading
  • Timeline: Ongoing

#5:  Student/Faculty and Staff collaboration: WebEx

WebEx Meetings, Meeting Center, Training Center, Event Center and Support center provide integrated collaboration services designed to promote remote interaction among interested parties.

  • Tri-C Strategic Plan Focus Areas Addressed: 2 - Student Experience; 3 - Equity in Outcomes; 6 - Commitment, Continuity & Community Outreach
  • AQIP Categories Addressed:  2 - Meeting Student & Other Key Stakeholder Needs; 6 – Quality Overview
  • Timeline: Q3 FY 16 – Q1 FY17

#6:  Facilitate “Anytime, Anywhere” Access to Tri-C Applications: Implement Virtual Desktop Infrastructure (VDI) and Bring Your Own Device (BYOD)

With VDI, a student is able to access most of the College’s 300 software installations on his or her personal device – anytime, anyplace, and with any type of device.  Students will no longer be tethered to College labs or College-owned devices to access course content and material.  VDI and BYOD will enable our students to conduct college business, whether administrative or academic, from myriad internet- connected locations, thus enabling Tri-C to “meet our students where they are.”

  • Tri-C Strategic Plan Focus Area Addressed: 2 – Student Experience
  • AQIP Categories Addressed: 4 - Planning & Leading; 5 - Knowledge Management & Resource Stewardship
  • Timeline: Ongoing

#7:  Directly Involve ITS Staff in Student Success and Completion Efforts: Campus Volunteering, Student Shadowing Events, and Student Internships

In an effort to support student success and completion, ITS requires that each staff member register for a minimum of one 2-hour volunteer session each Fall, Spring and Summer as part of employee TEC goals. ITS will also conduct at least one major student shadow event every academic year to match technology-focused students with real-life professionals. And, ITS is committed to providing students with internship opportunities based on both student and College need.

  • Tri-C Strategic Plan Focus Areas Addressed: 1 – Student Success; 2 – Student Experience
  • AQIP Categories Addressed: 1 - Helping Students Learn; 2 - Meeting Student & Other Key Stakeholder Needs
  • Timeline: Ongoing

#8:  Ensure Regular and Timely Technology Upgrades and Replacements: Design a Sustainable Technology Refresh Program

Conduct a hardware assessment and document a sustainable refresh program.  This program should include computers, servers, network devices and other items managed by Tri-C. Establish a long-term, College-wide purchase and replacement schedule including a comprehensive funding model to include technology for all academic and administrative departments including Media Arts, Corporate College, and WEDD.

  • Tri-C Strategic Plan Focus Area Addressed: 6 – Commitment, Continuity & Community Outreach
  • AQIP Category Addressed: 4 - Planning & Leading
  • Timeline: Ongoing 

Other Initiatives

  • Technology Spend Tracking: Establish standard reporting for technology spending and identify all College-wide technology application spending. Co-term vendor contracts where possible and negotiate technology contracts to improve financial position.
  • Grants: Leverage grant opportunities to fund technology and manage current and future grant funds to cover operational costs.
  • Enhance Customer Care: Evaluate current customer care (Help Desk) operations to improve operational efficiencies and to reduce costs. Collaborate with other institutions to combine volume to reduce cost and improve delivered services.
  • Investigate Shared Services: Investigate opportunities to collaborate internally and externally to improve the allocation of financial and human resources.
  • Business Intelligence (BI) Governance: Implement a plan that will establish BI standards, track reporting and maintain data quality.