ITS Service Catalog

CIO Update - March 2016

Each year, Educause conducts its annual survey to identify the Top 10 IT Issues. The 2016 results are in and are no surprise to us in the industry. The theme of this year’s report was Divest, Reinvest and Differentiate. The top 10 issues fall into these three categories. As reported, Higher-Ed institutions are divesting themselves of technologies that can be sourced elsewhere, reinvesting to develop the necessary capabilities and resources to use information technology to achieve competitive institutional differentiation in student success, affordability and teaching.

I am pleased to say that your ITS department at Cuyahoga Community College is keenly aware the issues that challenge the IT departments globally and makes them a priority with each day.

Top 10 IT Issues, 2016 (in order of ranking)

  1. Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats
  2. Optimizing Educational Technology: Collaborating with faculty and academic leadership to understand and support innovations and changes in education and to optimize the use of technology in teaching and learning, including understanding the appropriate level of technology to use
  3. Student Success Technologies: Improving student outcomes through an institutional approach that strategically leverages technology
  4. IT Workforce Hiring and RetentionEnsuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows
  5. Institutional Data Management: Improving the management of institutional data through data standards, integration, protection, and governance
  6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth
  7. BI and Analytics: Developing effective methods for business intelligence, reporting, and analytics to ensure they are relevant to institutional priorities and decision making and can be easily accessed and used by administrators, faculty, and students
  8. Enterprise Application Integrations: Integrating enterprise applications and services to deliver systems, services, processes, and analytics that are scalable and constituent centered
  9. IT Organizational Development: Creating IT organizational structures, staff roles, and staff development strategies that are flexible enough to support innovation and accommodate ongoing changes in higher education, IT service delivery, technology, and analytics
  10. E-Learning and Online Education: Providing scalable and well-resourced e-learning services, facilities, and staff to support increased access to and expansion of online education